Return & Refund policy

Our commitment is to offer you high quality products, and based on this premise, you can return and / or change any item purchased on the website. AO FALCONRY SUPPLIESĀ® we are prepared to change any product that does not meet your needs, it must be returned in less than 5 business days from receipt and exactly as we send it, without signs of use and good conditions for resale.

Returns will not be accepted if the bird makes any damage, if they have pieces of meat attached, blood or any rest of dirt, or if they are crushed or any sign of misuse.In terms of personalized products with business logos, personal hawks, names or other similar things, all the categories of the products will not be in any concept of return.

The return shipping costs are borne by the buyer and the replacement shipment will be charged to AO FALCONRY SUPPLIESĀ®. From a second exchange request, the shipping costs are borne by the buyer. In customs matters, the documentation is attached with the sending of destination country, AO FALCONRY SUPPLIESĀ® is not responsible for mishandling of cost information presented in any customs, import costs are borne by the buyer.

There will be no exceptions to these policies.


The delivery time for the entire Mexican Republic, the ordinary shipment may take from 5 to 7 business days and the express may take from 1 to 3 business days; This situation is in charge of a company outside of Us and its courier times are determined according to the saturation of delivery logistics; So compliance with the times is the responsibility of the transport company and AO FALCONRY SUPPLIESĀ® is not responsible, AO FALCONRY SUPPLIESĀ® only contracts the service requested by the customer.

The cost for shipping is extra to the cost of AO FALCONRY SUPPLIESĀ® products and these can vary depending on the location, either within the Mexican Republic, or internationally. Shipments require a processing time that can take up to 24 business hours.

AO FALCONRY SUPPLIESĀ® will ensure that your product arrives in perfect condition as you requested, however AO FALCONRY SUPPLIESĀ® is not responsible for the times that may occur in the package, since the parcel is an external and sometimes They may take more or less than they promise.

Prices and payment methods

The prices of the products offered on our site already include VAT and are expressed in Mexican Pesos and United States Dollars.

AO FALCONRY SUPPLIESĀ® reserves the right to modify the sale prices offered on the site at any time and without prior notice; With the exception of the Purchase Order, it will maintain the price of each product at the time you generated and paid for your purchase.

You can make the payment of your purchases by selecting any of the following 3 payment types: Payments through PayPal, and Bank Transfer or Deposit.

Transactions through PayPal will be processed by PayPal.

AO FALCONRY SUPPLIESĀ® reserves the right to cancel orders and even the User's account when any attempt to alter the native operation of the site and purchase process is detected in order to modify product pricing rules, add non-participating coupons or grant benefits that the Company has not authorized.


From November 1 to 2018, if you need a tax invoice, it is necessary to request it at the time of your order, otherwise it will not be possible to make your tax invoice.

Cancellation of purchase order

When generating your order, your cart may be open for a maximum period of 4 hours, during which time you must change the status of your order for payment, since otherwise, your order will be automatically canceled and you will have to generate your purchase order.